Refund policy

The short version

You have 30 days from the date you bought it to send something back. Condition doesn't matter.

Chewed, slobbered on, dragged through the garden, used twice and then rejected on principle — we'll still take it. No photos of the damage, no explaining what your dog did to it. We've met dogs.

Any condition means any condition

We don't inspect returns for wear. You don't need the original box, the tags or the packaging it arrived in.

Opened, used, washed, assembled, partly assembled and abandoned halfway — all fine, as long as it's inside 30 days.

The 30 days run from the date you bought it, not the date it landed on your doorstep.

How to send something back

1. Email help@pupperly.com.au with your order number and what's coming back.
2. We'll reply with the return address and how the postage works
3. Pack it into any box you've got and send it. Hang on to the tracking number until your refund comes through.

You don't need to tell us why. If you want to, we do read them.

The bracketed bits above need your real details before this page goes live — they're listed under Before this goes live.

Refunds

Once your return reaches us, we refund to the card or account you paid with.

We refund the price you paid for the item.

If you'd rather swap it for a different size, colour or thing entirely, say so in your email and we'll do that instead.

Faulty items and your rights

This policy adds to your legal rights. It does not replace them or limit them.

If you are in Australia, the Australian Consumer Law gives you consumer guarantees: goods must be safe, of acceptable quality, and match their description. Those guarantees apply whether or not the 30 days have passed. Depending on the fault, you may be entitled to a repair, a replacement or a refund.

If something arrives faulty, unsafe or not as described, email help@pupperly.com and tell us what went wrong. We will sort it out.